How can we help?

Find answers to common questions or reach out directly.

✉️

Contact Support

We typically reply within 24 hours on business days.

contact@dosenest.app

Frequently Asked Questions

Is my health data safe and private?

Yes. All your medication data is stored locally on your device only — DoseNest does not use any cloud servers, does not require an account, and never sends your health data anywhere. Your data stays on your phone.

How do I add a medication?

Go to the Medications tab and tap the + button in the top right. You can set the name, form (tablet, capsule, liquid…), dose amount, and schedule. A step-by-step wizard guides you through each part.

Can I track medications for multiple people?

Yes. You can add multiple household members (for example: yourself, a parent, a child) and keep a separate medication schedule for each person. The medicine cabinet is shared between everyone on the same phone.

How do I restore my Pro subscription?

Open the app, go to the Info tab, tap "Subscription", then tap "Restore Purchases". Your subscription is tied to your Apple ID, so it will be restored on any iPhone signed into the same account.

What does the medicine cabinet track?

The cabinet tracks how many packages of each medication you have, how many pills remain, and expiry dates. DoseNest automatically reduces the count as you log doses, and alerts you when a pack is running low or approaching its expiry date.

How do notifications work?

DoseNest schedules local notifications on your device for each dose in your schedule. Notifications work without an internet connection. You can adjust notification times in Settings → Notifications.

How do I cancel my subscription?

Open your iPhone Settings → your name → Subscriptions → DoseNest → Cancel Subscription. Your Pro access continues until the end of the current billing period.

What is an ad hoc dose?

An ad hoc dose is a medication taken outside your regular schedule — for example, a pain reliever taken when needed. You can log it from the Today screen by tapping the + button, optionally adding a reason.

I lost my data after reinstalling the app. Can I recover it?

Since DoseNest stores all data locally on your device (no cloud backup), reinstalling the app removes your data. We recommend using iPhone Backup (iCloud or iTunes) regularly so your device data — including DoseNest — is protected. Cloud sync is planned for a future version.

Other resources